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Home > Companies > Commercial & Residential Services/Support > Asset Acceptance Capital Corp. -San Antonio > Job: Account Representative I

Job: Account Representative I

Asset Acceptance Capital Corp. -San Antonio

Learn More About Asset Acceptance Capital Corp. -San Antonio

Jobing Description

The Account Representative I is responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review.

Essential Duties and Responsibilities

Understand and demonstrate the principles of the Company’s Mission, Vision and Values.

Communicate with customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.

Utilize various means of skiptracing to locate customers.

Record and update full and complete account information to aid in account resolution.

Adhere to FDCPA and state and federal laws and regulations.

Achieve required score on FDCPA test.

Maintain Account Representative I established performance metrics.

Practice Account Level I Core Behaviors.

Perform various Account Representative administrative duties.

Comply with policies and procedures as required.

Skills / Requirements

Knowledge, Skills and Abilities

Education: High School Diploma or equivalency required.

Experience: Collections experience preferred.

Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement). Ability to work in a team environment.

Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages).

Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes.

Supervisory: N/A

Other: Ability to refer to policy and procedures when applying information and making decisions.

Certificates, Licenses
N/A

Work Environment
Works in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment.

Physical/Mental Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. See Physical/Mental Requirements Form for additional requirements.

Other Work Requirements
Required to work one or more late shifts per week based on Company needs; plus one late Friday shift per month; required to work the last Saturday of each month and one additional Saturday per month. Required to work extended hours the last day of each month.

Disclaimer
The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of associates assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.

Asset Acceptance Capital Corp. is an Equal Opportunity Employer. We conduct pre-employment testing, background checks, and maintain a drug-free workplace.

Type

Call Center/Telemarketing, Customer Service, Collections

Tags

call center, collections, account manager, debt

Date Posted

11/5/2009

Job Status

Full Time

Application Instructions

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Locations

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10500 Heritage Suite 200, San Antonio, Texas

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Our Company is looking for dependable and enthusiastic people that share our values, embrace our mission, and have a passion for achieving our vision... More

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San Antonio Jobs at Asset Acceptance Capital Corp. -San Antonio

Account Representative I

San Antonio

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