Job: ACCOUNT RELATIONS MANAGER

Logix Communications is an established integrated communications company providing a full range of voice and data services to businesses in TX and OK and we are hiring for an ACCOUNT RELATIONS MANAGER in SAN ANTONIO, TX. This is NOT a Sales, Accounting or Managerial position. The Account Relations Manager is assigned existing accounts to provide customer support as necessary.

Our Account Relations Managers are responsible for all essential job functions and expectations including, but not limited to:

Focus on increasing revenue from existing customer base while reducing customer churn;

Customer account maintenance including renewing term agreements, keeping account base revenue under term at 81% of threshold;

Maintain activity level of 15 customer visits per week;

Weekly update of activity reports & Top 20 customer reports;

Manage entire account base and make necessary changes; complete adds, saves, win-backs and be on site for new customer installs. Train sales reps on 1st statement reviews;

Work closely with Sales Account Managers to assist with training, motivation, lead generation and attend sales meetings;

Work in structured environment including staff meetings, one-on-ones, customer visits, callings sessions, training meetings;

Visit his/her entire customer base within first 180 days of account distribution;

Visit every customer in his/her account base every 6 months;

Visit his/her Top 20 team accounts every quarter;

Must have "same day response" to all customer emails, voice messages & requests;

Must attend an AMs first five statement reviews with new customer within 2 weeks after customer's first invoice.

At least 1 year of experience in the Telecommunications industry

At least 2 years of account management experience

Experience with CISS or another internal telecom customer database system is a plus

Bachelors degree Preferred