Job: Instructor

Afni, Inc. spans the United States providing tailored call center, collections and insurances services to the nation's leading companies. For more than 70 years, we have been committed to becoming business partners with our clients and treating their customers as if they were our own.Headquartered in Bloomington, Illinois, Afni has 13 facilities located in 6 states.

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Duties and Responsibilities:
1. Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provide and manage an environment that fosters trust, learning, and performance.
2. Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning. Assess student learning and performance using evaluation models and tools appropriate for the environment.
3. Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.
4. May be required to travel and deliver training to multiple Tucson locations.

Qualifications:
• A four year college degree in Adult Learning or Training/Development or related field and two to five years experience in delivering training in a business or call center industry or environment is preferred.
• Teaching and facilitation skills. Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
• Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is preferred.
• Proficient in MS Office and instructional delivery software/tools is preferred.

Salary: Commensurate with experience.