CareNet Healthcare Services

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Nurse Manager - Tele Health - (Work from home)

at CareNet Healthcare Services

Posted: 9/27/2019
Job Status: Full Time
Job Reference #: b2bda869-a573-48de-8084-de12cb68c088

Job Description

Nurse Manager

*This position can be done remote. 

Carenet Healthcare Services is seeking an RN Clinical Care Advisor to join our team of talented professionals who provide telehealth and virtual care clinical triage assessments, health education and other services to diverse populations of patients and health plan members.

At Carenet Health, our nurses play an important role in helping healthcare consumers live their healthiest lives. You may not know our name, but odds are, our nurses or clinical staff have connected with you or someone you know as a trusted, behind-the-scenes partner for our clients—250 of the nation’s premier health plans, health systems and their partners.

About 50,000 times a day, our compassion-focused teams guide people via phone, video, chat and other channels to high-quality and cost-effective care, coach them to improved wellness, and educate them about their healthcare resources and costs.

Our nurses and clinical staff supports patients across the U.S. and around the world. Our fast-paced positions offer innovative work-at-home capabilities, plus the opportunity to keep your clinical skills sharp and have meaningful interactions with patients in a less physically demanding setting than a traditional clinical environment.

We take great pride in our disciplined, evidence-based protocols and individual care approach. Our most effective clinical team members combine clinical expertise, critical thinking and the ability to develop a virtual, meaningful rapport in an empathetic way

By focusing on one patient at a time, you’ll leverage your clinical expertise, quick thinking and problem-solving skills to make a difference in thousands of lives every year.

The Nurse Manager has direct responsibility for the development and performance management of an assigned team of Telephonic Registered Nurse Care Advisors. The Nurse Manager ensures that all team RN Care Advisors practice clinical competence and Carenet core values within their daily function and performance. The Nurse Manager is responsible for coaching, monitoring, and optimizing an assigned team to meet and exceed organizational service goals and ensure clinical competence of the RN Clinical Care Advisor team.

Position Requirements

  • Prior relevant management or supervisory experience
  • Minimum five years clinical and/or medical management experience
  • Associates Degree in Nursing, BSN preferred
  • Hold a current unrestricted Texas multi-state Registered Nurse License
  • Experience in a call/contact center environment preferred
  • Telephone triage experience helpful
  • Flexibility in scheduling to meet the needs of a 24/7 operation
  • Understanding of health benefit plans and the insurance industry
  • Attention to detail and strong documentation skills
  • Proficient computer skills (Microsoft Office, Excel, Outlook, Adobe PDF, Internet Searches)

Must live in one of the following states with a multi-state license in that same state: AR, IA, CO, GA, MS, MO, ND, NE, NM, TN, TX, VA