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Medical Receptionist/ Boerne
at Health Texas
- Hill Country
- Boerne, TX, USA
- Full Time
HealthTexas Medical Group is a mid-size healthcare organization with 17 locations and growing in the San Antonio area. We are recognized as a Best Place to Work and Top Place to Work company with many of our physicians awarded Best Doctors in America. We are currently seeking qualified candidates for the job listing below:
Job Title: Medical Receptionist
Reports To: Clinic Manager
Maintains the efficient workflow of all front office functions including appointment scheduling, medical records, patient registration, insurance verification, and checkout.
High school diploma or equivalent. One year of physician office experience, including ICD-9/10, CPT and HCPCS coding. Knowledge of managed care preferred. Ability to operate 10-key calculator by touch, telephone, computer, copier, and fax machine. Excellent interpersonal, communication and customer service skills, and good math knowledge essential. Ability to work in a multi-tasking environment.
Follows all HealthTexas Medical Group policies and procedures to include but not limited to human resources, clinic, administrative, HIPAA and compliance.
Greets patients and visitors. Checks in patients. Verifies and updates necessary information in the medical record and patient registration. Enters patient demographics and insurance information into the computer. Assists patients with physical difficulties. Notifies the medical assistant when a patient is ready.
Maintains appointment schedules. Confirms appointments and obtains referral information.
Verifies insurance coverage.
Answers telephone, screens calls and visitors, takes messages, and provides routine information.
Displays courtesy, professionalism, compassion and positive, helpful attitude in interactions with providers, staff, patients and visitors.
Responsible for accurately processing charge tickets as patients exit the clinic. Reviews tickets for accuracy and completeness, determines appropriate fees for services rendered, calculates totals, collects appropriate amount from patients, and properly records information. May be responsible for posting hospital charges or other satellite services. Utilizes correct ICD-9/10, CPT and HCPCS coding methods to determine the proper code for the services rendered.
May be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
Processes payments received in person and by mail. Records, totals and prepares monies for deposit according to company procedure.
Responsible for cross-checking tickets and correcting all detected errors; notifies supervisor and patient of corrections. Reconciles daily charge tickets within established guidelines.
Refers patients to supervisor for clarification or discussion of account and/or payment terms.
Operation and maintenance of credit and collection equipment and supplies inventory.
Maintains appropriate supply inventory.
Maintains patient charts, reports and other information according to policies and procedures.
Prepares new charts. Ensures charts are available and prepared for daily appointments.
Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
Maintains work area and lobby in neat and orderly manner.
Attends required meetings and participates in committees as requested.
Maintains patient confidentiality and complies with HIPAA regulations.
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner.
Maintains established medical group policies, procedures, objectives, quality assurance, safety, environmental and infection control.
Implements job responsibilities in a manner that is consistent with the Code of Ethics.
Maintains regular and acceptable attendance at such level as is determined in the medical group's sole discretion.
Performs other tasks and related work as required.
Supervisory Responsibilities: None
Working Conditions/Physical Requirements:
Position duties require prolonged sitting, some bending, stooping and stretching. Occasionally lifts and carries items up to 50 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a 10-key calculator, photocopier, telephone, and other routine office equipment. Involves frequent contact with staff, providers, patients and the public. Requires working in a multi-tasking environment and under stressful conditions where constructive criticism from others is encouraged. Requires working extended or irregular hours (including overtime) and at other office sites, as the medical group determines necessary or desirable to meet its business needs and/or the needs of its patients. For Pavilion associates, requires working Saturday clinic on a rotating basis.