My Education Solutions
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Billing Customer Care Representative
at My Education Solutions
- San Antonio, TX, USA
- Full Time
Are you looking for a challenging position with a positive team work environment? My Education Solutions is looking for candidates with billing experience who will grow with us!
Launched in 2014, My Education Solutions is a Student Loan Forgiveness Assistance firm headquartered in San Antonio, Texas. MES is proud to have successfully helped over 3,000 clients save more than $150 million dollars with Federal Student Loan Forgiveness Programs. Most recently, MES was awarded Top Best Places to Work by the San Antonio Business Journal (#14, Small Employer Division).
This position will be responsible for auditing client bills, maintaining customer account files, calculating and entering customer account data, and generating customer reports.
- Analyze accounts to resolve billing inquiries, negotiate payment options and provide customers with assistance in obtaining various company services.
- Review client accounts with the purpose to update account status and ensure proper creditor payout in program.
- Monitor and correct account payment discrepancies and creditor payment errors.
- Make outbound calls to contact customers regarding delinquent accounts to arrange mutually acceptable payment schedule.
- Provide prompt and professional service to client related account questions and requests.
- Schedule and calculate wire and manual payments.
- Review and update Excel reports to record NSFs/redrafts
- HS Diploma or equivalent required
- 1 year billing/customer service, accounts receivable or related experience
- Proficient in Microsoft Office, specifically Excel
- Strong analytical and math skills with high attention to detail
- Strong customer service skills
- Able to work independently
- Competitive base pay
- Medical, Dental, Vision, 401k and other Benefits
- Casual Corporate Atmosphere
- Paid Time off program
- Wellness Program
- Community Involvement
- We promote from within
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