NSC Global

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Telecom Engineer (Level 2) - Unify

at NSC Global

Posted: 9/22/2019
Job Reference #: 8325

Job Description

  • Posted Date1 year ago(03/10/2018 20:47)
    Position Type
    Permanent (Full Time)
    PS - Technical
    US-TX-San Antonio
  • Overview

    NSC Global is currently looking for a Telecom Engineer to join our growing company.

    NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

    JOB TITLE: Telecom Engineer (Level 2) - Unify

    POSITION TYPE: Permanent (Full Time) - Direct Hire (W2) with NSC Global


    The Telecom Engineer serves as the principal technical operations representative to our customers in installing and maintaining voice and data products. Responsible for the installation, modification, testing and servicing of voice and/or data communication/ telecommunication CPE equipment. Systems include: Key Systems, PBX, Voice Mail, Call Center, and all other peripheral and ancillary equipment.

    • HiPath 3000, 4000
    • OpenScape Voice & UC
    • RG 25xx, 27xx, 87xx
    • OpenStage and OptiPoint phone families (analog/digital/IP)
    • 9005, 9006.2, 9006.3, 9200
    • Hicom 300E V6.4 – V6.5, 300H V1.0
    • Phonemail V4 - V6
    • HiPath Procenter / OpenScape Contact Center
    • Xpressions
    • Hicom Trading


    • Install analog and digital voice and data telecommunications equipment including PBX systems, key systems, and peripherals
    • Employ appropriate troubleshooting techniques for analog and digital voice and data problems and for point to point as well as point to CO applications
    • Complete work orders for adds, moves and changes, and repairs in one or more product lines
    • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
    • Provide rotating 24 hour on-call coverage
    • Receive, plan and prioritize jobs/work orders via centralized dispatch on his/ her routes on a daily basis
    • Submit all paperwork associated with jobs including: time spent per activity, equipment used, services provided, mileage logs, installation forms, site surveys and weekly expense reports
    • Maintain a complete and updated truck inventory of all tools and equipment necessary to complete jobs
    • Submit requests for additional supplies to the Inventory Control Coordinator on a timely basis
    • Develop and maintain a current database on all products he/ she has worked
    • Additional responsibilities as position requires


    Knowledge, Skills & Abilities (Required):

    • BS degree or equivalent experience; BSE desired
    • 4–6+ years telecommunications experience
    • Siemens / Rolm training/ certifications highly preferred
    • HW/SW Certifications desired
    • Thorough understanding of procedures, programs, and standards of product systems
    • Ability to handle projects at a moderately complex level
    • Ability to work on own with discretion and with limited supervision
    • Good customer service skills with good communication skills and solid work ethic
    • Valid driver’s license
    • PC knowledge with MS Office product experience

    Certifications (Desired):

    • OpenScape Business
    • OpenScape 4000
    • OpenScape Enterprise
    • OpenScape Contact Center
    • OpenScape Cloud
    • Health Station HiMed