Collector I

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Proper: John Examples, 123 Example Street

Improper: JOHN EXAMPLES,  john examples, 123 example street, 123 EXAMPLE STREET

Job Description and Requirements

A Collector is responsible for contacting members that have gone delinquent on their loan in an effort to collect payments and/or negotiate payment plans.

Essential Functions and Responsibilities:

• Collect payments on past due loans

• Negotiate payment plans 

• Review member status for possible delinquency assistance

• Monitor queue reports to effectively manage delinquency portfolio

• Initiate repossession proceedings when applicable

• Initiate foreclosure proceedings when applicable

• Identify and recommend loans for charge off

• Manage account restrictions and member's account services

• Provide excellent and considerate member service

• Maintain a high volume of outbound phone calls

• Maintain a high volume of inbound phone calls

• Generate written communication when applicable

• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements:

• High school diploma or General Education Degree (GED) required

• Less than one year of job-related experience
• Strong attention to detail
• Ability to prioritize and manage multiple responsibilities
• Excellent written and verbal communication abilities
• Commitment to excellent customer/member service

• Must be eligible for bondability

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.